Managed Services
Proactive IT support that relieves your business
IT Support for Your Business – Benefits of Our Managed Service
IT outsourcing or managed IT services refers to the recurring IT services that bitformer takes on for you.
We are characterised by the fact that we take a preventative approach and do not react in the event of an acute incident.
Managed services include proactive IT services in the areas of IT security, Desktop management and Cloud computing.
We ensure a reliably functioning technical environment for your company in a holistic manner, and transform your network into a high-security zone.
The benefits of managed services for your business:
- As a Managed Services Provider, bitformer ensures the ongoing operation of your IT systems and takes over all IT monitoring, as well as maintenance and software updates. Potential incidents are identified and prevented at an early stage.
- With the Managed Service, responsibilities, which can also affect business-critical and security-relevant applications, are transferred to bitformer as the service provider - but the data and financial sovereignty remains with you as the client or in your company.
- The aim is to relieve the burden on in-house IT departments or to manage IT services for companies that do not have their own IT department.
- The services to be provided will be agreed with them in advance. For this purpose, a Service Level Agreement (SLA) will be concluded, in which the response times and service provisions are precisely defined. This results in plannable costs, which are invoiced monthly.
- You won't find any incomprehensible technical jargon, complicated long-term contracts or hidden costs with us. Instead, we offer you a comprehensive portfolio of services, from which you can choose only those services you require.
- Detailed and comprehensive documentation of guidelines, procedural instructions and accompanying documents in the areas of ISO 27001 and TISAX
Arrange a free initial consultation now:
7 Reasons Why Outsourcing is Worthwhile for Your IT
One of the main reasons for outsourcing is to reduce labour and technology costs. Hiring an external IT service provider is usually cheaper than employing your own IT team. In addition, you would first have to train your own staff and provide them with continuous further training to ensure that they are always up to date.
The acquisition and maintenance of the necessary IT infrastructure also incurs high costs. However, a service management contract with bitformer allows you to work with fixed, predictable operating costs.
IT tasks are often delegated to existing employees in order to save costs. However, this leads to unsatisfactory results as employees often lack the necessary expertise. In addition, productivity decreases when they are distracted from their actual tasks. Inexperienced employees can even have a negative impact on overall company productivity due to incorrect hiring.
While your employees are not working around the clock, your IT system is in use 24/7. A stable IT infrastructure should therefore be managed by experts who can react quickly in an emergency. bitformer guarantees high uptime and ensures that your IT systems remain functional at all times.
The IT expertise in your company depends heavily on the skills of your employees. If you only employ one person with basic IT skills, their knowledge will be limited. Outsourced IT services, on the other hand, offer a comprehensive range of services, such as
- Network management: setting up an optimised IT infrastructure
- IT security: protecting your data and systems with up-to-date backups and firewalls
- Microsoft Office 365: Management of e-mail and Office applications
- IT support in the cloud: Internet-based data storage and software solutions
- Helpdesk: Troubleshooting and technical support
- IT compliance: fulfilment of industry-specific or legal regulations
Each of these areas requires specialised skills that our service can cover.
Data security is essential. Even large companies are vulnerable to attacks. To protect your data, you need access to the latest technologies and the knowledge of industry experts. It's difficult for smaller companies to keep up with ever-changing industry standards.
bitformer takes on exactly this task for you. We make sure that our employees are always trained and up to date with the latest technology so that your systems function safely and smoothly.
Outsourcing eliminates the time-consuming process of recruitment. The search for qualified IT staff is time-consuming and demanding, especially if the HR manager does not know exactly what skills are required. The risk of hiring unsuitable employees is eliminated.
By outsourcing your IT, you can concentrate on your core business without having to worry about the security and function of your IT systems. Your employees can focus on their main tasks and thus make an optimum contribution to the company's success. While the external IT team takes care of technical problems, you can continue to develop your products and services.
Take advantage of our expertise as a managed service provider with many years of experience as an IT service provider so that you can focus on your tasks without risk.
SERVICE LEVEL AGREEMENT (SLA)
Our service levels reliably offer you the response times you require:
YOUR BENEFITS
Our response times
YOUR CONTACT PERSON
Connect with our expert.
Non-binding, uncomplicated, but always with
added value for you.
Chris Borgsdorf
Managing Director of bitformer GmbH
